1. Scope
These terms govern transactions with ECUTRONIC ES SL, tax ID B05597067, with its registered and tax address at Calle Princesa, 31, floor 2, door 2, 28008 Madrid, Spain, including physical module purchases, fixed-price services, subscriptions and other transactions through the website. The repair centre is in Cerdanyola del Vallès, Barcelona. The price, taxes, shipping and applicable specific terms will be displayed before payment.
2. Identification and account
The buyer must provide accurate details, keep them up to date and protect their credentials. ECUTRONIC may request additional information to verify compatibility, ownership, fraud prevention or technical requirements.
3. Modules and compatibility
References and compatibility must be checked before purchase. The same casing or commercial reference may require programming, adaptation, coding or data transfer. The product page will state its condition, stock, warranty and included services.
4. Fixed-price services
The price covers only the scope described on the service page. If the review reveals additional damage, previous tampering or a different fault, ECUTRONIC will inform you before carrying out work outside that scope. The service period starts when the parts and all required information have been received.
5. Prices, taxes and payment
Amounts are shown in euros. The cart breaks down the taxable amount, VAT, discounts and shipping. An order is not confirmed until payment is authorised or another method is expressly specified.
6. Shipping and MRW
Shipping is calculated based on destination, weight, dimensions, method and additional services. Repairs may include collection, return or both. Customers must pack modules correctly, remove unnecessary items and include the identification provided. Carrier delivery times are estimates and may be affected by events beyond ECUTRONIC’s control.
7. Right of withdrawal
Where legally applicable, consumers have the relevant withdrawal period. This right may not apply to goods made or configured to personal specifications, services fully performed with prior consent and acknowledgement of the loss of the right, or other cases provided by law. Express authorisation may be requested before urgent work starts.
8. Cancellations and returns
Cancellations are processed according to order status. Products must be returned unfitted, unprogrammed, unopened and undamaged, with their accessories and packaging. Returns compromising traceability, security or personalisation will not be accepted, except for non-conformity or statutory warranty claims.
9. Warranty
The specific warranty will be stated on the service page, quote or delivery document. Damage from incorrect installation, unresolved external faults, moisture, overvoltage, tampering, impacts, misuse or failure to follow instructions is excluded. Data transfers or customer-supplied parts may have specific terms.
10. Invoicing
The invoice will use the details provided and may be available in the customer area or sent by email. Buyers must check that billing details are correct before confirming.
11. ECUTRONIC PRO: renewal, commitment and non-payment
The monthly plan without commitment can be cancelled to prevent renewal at the end of the paid period. The monthly commitment plan has a minimum term of 12 months. If the customer wishes to cancel early, they must first pay a fee equal to 10% of the total instalments for the full commitment period; early cancellation takes effect once payment is confirmed. The annual plan continues until the end of the paid annual period, and a cancellation request prevents the next renewal.
Automatic late-payment fees and interest are currently disabled. A failed payment may temporarily suspend access until the payment method is updated.
12. Communications
Operational notifications about orders, repairs, payments or security are part of the service. Advertising communications are optional and can be cancelled using the unsubscribe link in each message.
13. Support and complaints
For issues or complaints, email [email protected] or call 635 620 462, quoting the order or repair number.