HOW IT WORKS

A clear process, from first contact to delivery.

Every repair follows an organised process so you know what is happening, what work is planned and the status of your job.

ECUTRONIC7 stagesOne place to track everything
TransparencyKnow the scope before you approve.
TraceabilityEvery step is recorded.
CommunicationMessages and documents in one place.
WarrantyTerm depends on the service performed.
THE COMPLETE JOURNEY

Seven stages. An organised experience.

Select each step to see what happens and what information you will receive.

STAGE 1

Online request

Tell us about the case with the vehicle or module details. You can add symptoms, references, codes, photographs and documents.

What we needBasic information and anything that helps explain the fault.
ResultYour request is recorded and linked to your account.
STAGE 2

Initial review

We review the information to determine whether we can provide guidance, need more details or should receive the vehicle or module.

What we doWe review compatibility, symptoms and available history.
ResultWe explain the most suitable next step.
STAGE 3

Quote

We prepare a proposal with the scope of work, price, terms and estimated time.

What you receiveA clear quote that you can view in your account.
ResultWe do not start any work until you approve it.
STAGE 4

Approval and reception

After approval, we coordinate direct delivery, your own shipment or collection through MRW.

What we arrangeReception, identification and registration of the module or vehicle.
ResultYour repair enters the ECUTRONIC workflow.
STAGE 5

Diagnosis and repair

We carry out checks, electronic repairs and programming where needed.

What we recordDiagnostics, work performed, files and repair status.
ResultYou can follow progress in your account.
STAGE 6

Final verification

Before delivery, we check the repair results and document completion.

What we checkOperation related to the repair performed.
ResultThe job is ready for invoicing and delivery.
STAGE 7

Delivery and warranty

The vehicle or module is collected or shipped through MRW with its documents.

What you receiveInvoice, delivery information and tracking where applicable.
ResultCoverage and its term are stated in the repair document.
TWO WAYS TO WORK

We adapt to each case.

We can receive the complete vehicle or work on the electronic module alone.

COMPLETE VEHICLE

Diagnostics in context.

Allows us to check communication, power supplies, signals and behaviour within the complete system.

Request a vehicle assessment →
LOOSE MODULE

Specialist electronics service.

Ideal when the unit has already been identified or the work is managed by a workshop.

Send a module →
AFTER DELIVERY

Support continues after the repair.

Your documents remain in your account. Coverage and its term depend on the service and are stated in the repair document.

ECUTRONIC WARRANTYBy serviceTerm stated in the terms for each repair
FIRST STEP

Tell us about your case.

We will start by reviewing your information and explain how to proceed.

Open assistant
SEARCH ECUTRONIC

Tell us what is wrong or copy the reference from the label.

Try searching forMy car won’t startBMW lights not workingABS warning lightClone an ECU0281032607My repair status