1. Data controller
ECUTRONIC ES SL, tax ID B05597067, with its registered and tax address at Calle Princesa, 31, floor 2, door 2, 28008 Madrid, Spain. Repair centre: Cerdanyola del Vallès, Barcelona. Contact: [email protected].
2. Data and purposes
- Account and access: manage registration, email verification, authentication and security.
- Quotes, repairs and orders: process requests, diagnostics, quotes, payments, invoicing, shipments, collections and after-sales support.
- ECUTRONIC PRO: manage subscriptions, ECUpoints, enquiries, tickets, files and technical communications.
- Customer support: respond to messages, appointments and enquiries.
- Marketing: send updates, offers and discount codes only with consent.
- Security and compliance: prevent fraud, manage incidents and comply with legal obligations.
3. Legal basis
Pre-contractual measures or performance of a contract allow us to manage orders, services and repairs. Legal obligations support the retention of tax and accounting documents. Legitimate interests may support security and fraud prevention measures. Marketing communications and optional cookies rely on consent, which may be withdrawn at any time.
4. Recipients
Data may be disclosed to providers needed to deliver the service, such as payment providers, Holded or invoicing providers, MRW or other logistics operators, hosting, email and technology support providers. Data may also be provided to authorities where legally required.
5. Retention
Data is retained while the relationship is active and afterwards for the periods needed to meet legal responsibilities. Marketing data is retained until consent is withdrawn. Tickets and technical documents are retained as needed to provide support and maintain the history requested by the customer.
6. Rights
You can request access, rectification, erasure, objection, restriction or portability, and withdraw consent, by emailing [email protected] and identifying your request. You may also lodge a complaint with the Spanish Data Protection Agency.
7. Security
ECUTRONIC applies technical and organisational measures proportionate to the risk to protect data and restrict access. No system is infallible, so users should also protect their credentials and report suspicious access.
8. Minors
The services are not specifically intended for minors. They must not create an account or book services without any authorisation required by applicable rules.
9. Changes
This policy may be updated to reflect legal, technical or functional changes. The current version will always be available on this page.